Our Standards

• Web Content Accessibility Guidelines (WCAG) 2.1 Level AA compliance
• Americans with Disabilities Act (ADA) compliance
• Section 508 of the Rehabilitation Act compliance
• Ongoing accessibility testing and improvement

Accessibility Principles

• Perceivable: Information presented in ways users can perceive
• Operable: Interface components users can operate
• Understandable: Information and UI operation is understandable
• Robust: Content works with various assistive technologies

Screen Reader Support

• Semantic HTML structure for proper content hierarchy
• Descriptive alt text for all images and graphics
• ARIA labels and landmarks for navigation
• Skip links to main content areas
• Compatible with JAWS, NVDA, VoiceOver, and other screen readers

Visual Design

• High contrast ratios (minimum 4.5:1 for normal text, 3:1 for large text)
• Scalable fonts up to 200% without horizontal scrolling
• Color is not the only means of conveying information
• Focus indicators for keyboard navigation
• Consistent visual layout and navigation patterns

Low Vision Support

• Zoom functionality up to 400% without loss of functionality
• High contrast mode compatibility
• Customizable text size and spacing
• Clear visual hierarchy and spacing

Keyboard Navigation

• Full keyboard accessibility for all interactive elements
• Logical tab order throughout the site
• Visible focus indicators for all focusable elements
• Keyboard shortcuts for common actions
• No keyboard traps that prevent navigation

Mouse and Touch Alternatives

• Large click targets (minimum 44x44 pixels)
• Adequate spacing between interactive elements
• Voice control software compatibility
• Switch navigation support
• Drag and drop alternatives

Timing and Interactions

• No time limits on essential functions
• Pause, stop, or hide moving content
• Warning before session timeouts
• Ability to extend time limits when necessary

Audio Content

• Captions for all video content
• Transcripts for audio-only content
• Sign language interpretation when available
• Visual alerts for audio notifications

Communication Options

• Text-based chat support
• Email communication options
• TTY/TDD phone support available
• Video relay services accepted

Clear Communication

• Plain language and clear instructions
• Consistent navigation and layout
• Descriptive headings and labels
• Error messages with clear correction guidance
• Important information highlighted appropriately

Reduced Cognitive Load

• Logical information organization
• Minimal distractions and clutter
• Progress indicators for multi-step processes
• Ability to review and correct information before submission
• Help and support readily available

Memory and Attention Support

• Save progress in forms and applications
• Breadcrumb navigation
• Context-sensitive help
• Reminders and notifications when appropriate

Supported Technologies

Browser Compatibility

Our platform is tested and compatible with accessibility features in:

• Chrome, Firefox, Safari, and Edge (latest versions)
• Mobile browsers on iOS and Android
• High contrast mode and zoom features
• Browser-based screen readers

Our Testing Process

• Automated accessibility testing with industry-standard tools
• Manual testing with assistive technologies
• User testing with people with disabilities
• Regular accessibility audits by third-party experts
• Continuous monitoring and improvement

Ongoing Improvements

• Regular updates based on user feedback
• Implementation of new accessibility standards
• Staff training on accessibility best practices
• Integration of accessibility in development process

Response Commitment

• We aim to respond to accessibility feedback within 2 business days
• Urgent accessibility issues will be addressed immediately
• We will work with you to find suitable solutions
• Regular updates on improvement progress will be provided